Privacy policy
Privacy Policy
Last updated: May 12, 2026
The Imprintinator, LLC (“we”, “us”, “our”) operates this website and online store (the “Services”) to provide you with custom and made-to-order products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.
This Privacy Policy applies to all users of the Services. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to you or your household. It does not include anonymized or de-identified information.
We may collect the following categories of personal information depending on how you interact with the Services:
- Contact information: name, billing address, shipping address, email address, phone number.
- Payment information: payment method, transaction details, and payment confirmation (processed securely by third-party payment processors; we do not store full card numbers).
- Account information: username, password, preferences, and settings.
- Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled.
- Communications: information you provide when contacting customer support or communicating with us.
- Device and usage data: IP address, browser type, device identifiers, and interactions with the Services.
Sources of Personal Information
We collect personal information from the following sources:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies and similar technologies when you use the Services.
- From service providers that support our business operations.
- From partners or third parties as permitted by law.
How We Use Personal Information
We use personal information for the following purposes:
- To provide and manage the Services: process orders, payments, shipping, returns, exchanges, and customer support.
- To personalize your experience: remember preferences and recommend relevant products.
- Marketing and advertising: send promotional communications and display ads based on your interactions with the Services (you may opt out at any time).
- Security and fraud prevention: detect, prevent, and investigate fraudulent or unauthorized activity.
- Legal compliance: comply with applicable laws, enforce our policies, and protect our rights.
How We Share Personal Information
We may share personal information with trusted third parties only as necessary to operate our business, including:
- Service providers such as payment processors, fulfillment partners, shipping carriers, analytics providers, and customer support tools.
- Marketing and advertising partners, subject to your privacy preferences and applicable law.
- Affiliates within our corporate group.
- Legal or regulatory authorities when required by law or to protect our rights.
Relationship With Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to deliver the Services. Shopify processes personal information as necessary to provide and improve its services. Information you submit may be transferred to Shopify and its service providers, including those located outside your country.
To learn more about Shopify’s privacy practices and your rights, visit: https://privacy.shopify.com/en
Third-Party Websites
The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
Children’s Privacy
The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.
Data Security and Retention
We implement reasonable safeguards to protect personal information, but no system is completely secure. Information may be retained as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access or request a copy of your personal information.
- Request correction or deletion of personal information.
- Opt out of certain uses, including targeted advertising.
- Withdraw consent where applicable.
You may manage marketing email preferences using the unsubscribe link in our emails. We may still send transactional or service-related communications.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and local storage) to operate and improve the Services, remember preferences, analyze traffic, and provide relevant advertising. Cookies may be set by us or by third-party service providers, including Shopify, Klaviyo, Google, Meta (Facebook/Instagram), and Pinterest.
We use the following categories of cookies:
- Strictly necessary: required for core site functions such as cart, checkout, and security.
- Functional: remember preferences and settings.
- Performance and analytics: help us understand how visitors use the Services.
- Marketing and advertising: deliver and measure relevant ads on and off the Services.
You can manage cookie preferences through our cookie consent banner (where available), your browser settings, or by following opt-out instructions provided by individual ad networks. Disabling cookies may affect certain features of the Services.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights regarding your personal information:
- Right to know: request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes of collection, and the categories of third parties with whom we share it.
- Right to delete: request deletion of personal information we have collected, subject to certain legal exceptions.
- Right to correct: request correction of inaccurate personal information.
- Right to opt out of the sale or sharing of personal information: direct us not to sell or share your personal information with third parties for cross-context behavioral advertising.
- Right to limit the use of sensitive personal information: restrict how we use any sensitive personal information.
- Right to non-discrimination: we will not deny goods or services, charge different prices, or provide a different level of service because you exercised your rights.
Do Not Sell or Share My Personal Information. We do not sell personal information for money. We may share certain personal information (such as identifiers and online activity) with advertising partners for cross-context behavioral advertising, which is considered a "sale" or "share" under the CCPA. You may opt out of this sharing at any time by emailing support@theimprintinator.com with the subject line "Do Not Sell or Share — California" or by using the "Do Not Sell or Share My Personal Information" link in our website footer. You may also opt out by enabling a Global Privacy Control (GPC) signal in your browser.
How to exercise your California rights: Email support@theimprintinator.com with the relevant request in the subject line. We will verify your identity before responding and will respond within 45 days as required by law (extendable once for an additional 45 days where reasonably necessary). You may designate an authorized agent to make a request on your behalf, subject to verification.
European Economic Area, United Kingdom, and Swiss Residents (GDPR / UK GDPR)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) and equivalent laws give you the following rights regarding your personal information:
- Right of access: obtain confirmation of whether we process your personal data and a copy of the data.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): request deletion of your data in certain circumstances.
- Right to restrict processing: request that we limit how we use your data.
- Right to data portability: receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
- Right to object: object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: withdraw consent at any time where processing is based on consent (without affecting prior processing).
- Right to lodge a complaint: file a complaint with your local data protection supervisory authority.
Lawful bases for processing: we process personal data on the following bases: performance of a contract (to fulfill your orders), legitimate interests (to operate, secure, and improve the Services), consent (for marketing communications and non-essential cookies), and legal obligation (for tax, accounting, and regulatory compliance).
How to exercise your GDPR rights: Email support@theimprintinator.com. We will respond within 30 days (extendable by up to 60 additional days for complex requests, with notice).
International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence. Where required, we rely on recognized legal transfer mechanisms to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services after changes constitutes acceptance.
How to Request Data Deletion
You may request deletion of personal information we hold about you at any time. To submit a request:
- Email support@theimprintinator.com with the subject line "Data Deletion Request"
- Include the email address used on your order(s) and any other details that may help us locate your records
We process deletion requests within 30 days of receipt and confirm completion via email. Some information may be retained where required by law (such as transaction records for tax or accounting purposes) or for documented legitimate business needs.
Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
Email: support@theimprintinator.com
Mail: The Imprintinator, LLC
55 Everglades Blvd N, Suite 110 #1024
Naples, FL 34120, United States