Shipping policy

Shipping Policy

At The Imprintinator™, most items are made to order. All timelines are in business days (Mon–Fri, excluding holidays). The specific production window listed on each product page always takes priority.

Production vs. Shipping: Production is the time to make your item. Shipping is the carrier’s transit time after your order leaves the facility.

Have a deadline? Contact us before ordering at support@theimprintinator.com or visit Get in touch and we’ll help confirm the fastest available option.

Production (Made to Order)

  • Standard items: typically 2–5 business days to produce.
  • Specialty items/methods: may take 5–8 business days (see product page).
  • Custom Creations & Bulk: timelines are quoted during proof and approval.
  • Orders placed after 12pm ET count as the next business day.

U.S. Shipping & Transit (After Production)

  • Standard (U.S.): approximately 5–10 business days in transit after production.
  • Express (U.S.): approximately 2–5 business days in transit after production (when available).

Order Tracking

  • You’ll receive a tracking email once your order ships.
  • Multiple items may ship separately and include separate tracking numbers.

Holiday Shipping Notice

During peak holiday seasons (typically November–January), production and carrier networks may experience higher-than-usual volumes. Please allow extra time for production and transit. If you have a specific delivery date in mind, ordering early is the safest way to get it on time.

International Orders (By Request)

We’re not fully set up for automatic international checkout yet. If you’re outside the U.S., please email support@theimprintinator.com before ordering with:

  • Delivery country, city, and postal code
  • Items and quantities
  • Any deadline or event date

We’ll reply with a manual shipping quote and estimated transit window. Duties, VAT, and import fees are paid by the recipient. Customs processing may extend delivery times.

Order Changes & Cancellations

  • Within 2 hours: Email support@theimprintinator.com to request changes or cancellation before production begins.
  • Once production starts, changes or cancellations are not guaranteed.

Address Issues

  • Please double-check your shipping address at checkout.
  • If a package is returned due to an invalid address, we can reship to a corrected address (additional postage may apply).
  • We are not responsible for delays caused by incorrect addresses or carrier/customs processing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 business days of delivery with your order number and photos/videos at support@theimprintinator.com.

Lost or Delayed Shipments

  • If tracking shows “delivered” but you don’t have the package, wait 24 hours, check nearby locations, then contact us.
  • If tracking has not updated for 7+ business days (U.S.), reach out and we’ll assist.

Related pages: Shipping & Delivery Info | Refund & Returns Policy