Returns & Order Help
Returns & Order Help
Here’s the simple version: how returns work, what to do if something arrives wrong, and how to get help fast. For shipping timelines, see Shipping & Delivery Info.
Need help right now?
Email support@theimprintinator.com with your order number and what you need. We reply within 1 business day.
Something arrived wrong?
Send photos within 7 business days of delivery. We’ll review quickly and make it right.
Need to edit an order?
Changes are easiest within 2 hours of purchase, before production starts.
Returns
What items can be returned?
Non-custom items: Returnable within 30 days of delivery in new condition (unused, unwashed, original condition).
Made-to-order or personalized items: Final sale unless there’s a defect or production error.
How do I start a return?
Email support@theimprintinator.com with:
- Order number
- Which item(s) you want to return
- Reason (sizing, changed mind, etc.)
- Photos (only required if damaged/defective)
We’ll reply with next steps and approval details.
Do you do exchanges?
The fastest way to swap a size/color is to place a new order. If your original item is eligible for return, start a return and we’ll process a refund once approved.
Who pays return shipping?
If the issue is a defect, misprint, damage in transit, or the wrong item, we cover the fix (replacement or refund).
For eligible non-custom returns due to preference/fit, return shipping is typically paid by the customer.
Damaged, Defective, or Incorrect Items
My order arrived damaged or incorrect — what do I do?
Email support@theimprintinator.com within 7 business days of delivery with:
- Your order number
- Clear photos of the full item + close-up of the issue
- Packaging label photos (helpful, not required)
We’ll review and confirm the next step (replacement, reprint, or refund).
What counts as a defect vs. normal variation?
Minor color and placement variation can happen with made-to-order printing. If something looks clearly misprinted, damaged, or not as ordered, send photos and we’ll take care of it.
Order Changes & Cancellations
Can I change or cancel my order?
Yes — email us within 2 hours of purchase at support@theimprintinator.com. After production begins, changes may not be possible.
I entered the wrong shipping address — can it be updated?
Email us as soon as possible. If the order hasn’t shipped, we’ll do our best to update it. If it has shipped, your carrier tracking is the best next step.
Refunds
How are refunds issued?
Refunds are issued back to the original payment method after the return is received and approved (if applicable). Processing time varies by bank, but typically posts within 5–10 business days after approval.
Where can I read the official policy?
This page is the customer-friendly version. The official policy lives here: Refund & Returns Policy.
Tip: If you’re ordering for a deadline, email us before checkout and we’ll point you to the cleanest path for timing.