FAQs
Frequently Asked Questions
Quick answers about ordering, customization, shipping, returns, swag shops, and bulk projects. Still stuck? Email us.
🛒 Ordering & Customization
How do I create a custom product?
Choose your path: Design Your Own (Templates), Upload & Print — Catalog, or Custom Creations for a fully bespoke project.
Can I provide a design file or logo?
Yes. Select your product, complete checkout, then email your artwork to support@theimprintinator.com with your order number. Or include a cloud link (Drive/Dropbox) at purchase.
I need help with the design—can you create it for me?
Absolutely. Our Custom Creations path includes concepting, mockups, and revisions before printing.
📦 Shipping & Delivery
When will my order ship?
Most orders process in 2–5 business days before shipping. Timelines vary by product and quantity; bulk projects are quoted with specific dates.
How do I track my order?
You’ll receive a tracking email when your order ships. Don’t see it? Check spam or email support@theimprintinator.com.
Do you ship internationally?
Yes, to select locations. Import duties/taxes are the customer’s responsibility.
🔁 Returns & Refunds
What is your return policy?
Returns are accepted within 30 days for non-custom items in new condition. Custom or personalized items are final sale unless there’s a defect. Read the full policy on Shipping & Returns.
My order arrived damaged or incorrect—what should I do?
We’re sorry! Email support@theimprintinator.com within 7 days with your order number and a photo. We’ll make it right.
🎨 Artwork & File Uploads
What file types do you accept?
Preferred: vector SVG, PDF, or AI. Also accepted: high-res PNG/JPG (300 DPI+). If you’re unsure, send it—we’ll advise.
Can I use an AI prompt instead of a photo?
Yes. Many Design Your Own products support prompts. Check the product details; if unclear, email us.
👕 Swag Shops & Bulk Orders
Can I create a Swag Shop for my business or team?
Yes—launch a no-inventory team store. Learn more and email us to start on Start a Swag Shop.
Do you offer bulk pricing?
We do. For uniforms, events, or staff apparel, email support@theimprintinator.com or visit Bulk Orders.
Still need help?
Contact us or email support@theimprintinator.com — we’re happy to help.