1) Production
Your item is created after checkout, including printing, embroidery, or finishing.
Shipping & Delivery Info
*Heavy and oversized items (tumblers, mugs, towels, pet beds) ship at a flat rate and aren't included in free shipping.
Shipping & Delivery
Shipping & Delivery
Each item is made to order. Timelines are measured in business days, Monday through Friday, excluding holidays.
Production times for every item are listed below.
How the Process Works
Shipping timing comes down to three parts: production, transit, and tracking.
2) Transit
After production, your package moves through the carrier network to you.
3) Tracking
You will receive tracking by email as soon as the order ships.
Production Timelines
Standard items
Produced within 2 to 5 business days.
Specialty methods or items
May take 5 to 8 business days.
Tell Us Your Idea projects
Production begins after proof approval, and the timeline is confirmed during the custom project flow.
Late-day orders
Orders placed after 12pm ET may begin processing on the next business day.
U.S. Shipping Costs
Standard items
$6.99 per order, free on orders over $75*
Heavy items
A flat $14.99 per order.
Oversized items
A flat $39.99 per order.
U.S. Shipping After Production
Standard
5 to 10 business days in transit.
If your order includes multiple items or different production partners, packages may arrive separately with separate tracking emails.
Holiday & Peak-Season Notes
During high-volume seasons, especially November through January, production queues and carrier networks may run slower than usual. If you are shopping for a specific date, ordering early is the safest move.
Seasonal tip: if you need holiday delivery, keep an eye on the site announcement bar and email notifications for the current recommended order-by date.
International Orders, by Request
If you are outside the U.S., email support@theimprintinator.com before ordering with:
- Delivery country and postal code
- What you want to order, including items and quantities
- Your deadline, if you have one
International shipments may include duties or taxes collected by your country. Customs processing can add time beyond carrier estimates.
Order Updates
Need to adjust something on your order? The sooner you reach out, the more likely we can help before production begins. Email support@theimprintinator.com with your order number.
Address Help
- Double-check your shipping address at checkout, especially apartment or unit numbers.
- If you notice an error, email us right away with your order number and the corrected address.
- If a package is returned to sender, we can help coordinate the next best step.
- If a reship is needed due to an address issue, additional postage may apply.
We cannot be held responsible for delays caused by incorrect or incomplete addresses, or by carrier and customs processing on the receiving end.
Damage, Defects, or the Wrong Item
If something arrives damaged or incorrect, email support@theimprintinator.com within 7 business days of delivery with your order number and clear photos. We will take it from there.
Tracking Looks Stuck or Says Delivered
- Marked delivered, but you do not have it: wait 24 hours, check nearby or secure areas, then email us.
- No tracking movement: if tracking has not updated for several business days, email us and we will help investigate.