Shipping & Returns

Most items are made to order. All timelines are in business days (Mon–Fri, excluding holidays). Specific production times on each product page always take priority.

📦 Production (Made to Order)

• Standard items: typically 2–5 business days to produce.
• Specialty items/methods: may take 5–8 business days (see product page).
• Custom Creations & Bulk: timelines are quoted during proof/approval.
• Orders placed after 12pm ET count as the next business day.

🚚 U.S. Shipping & Transit

• Standard (US): ~3–7 business days in transit after production.
• Expedited (US): ~2–3 business days in transit after production (when available).

You’ll receive a tracking email once your order ships. Multiple items may ship separately and receive separate tracking numbers.

🌍 International Orders (By Request)

We’re not fully set up for automatic international checkout yet. If you’re outside the U.S., please email us before ordering with:

• Delivery country, city, and postal code
• Items/quantities you want
• Any deadline or event date

We’ll reply with a manual quote including shipping options (e.g., DHL/UPS/USPS), an estimated transit window, and next steps. Duties/VAT/import fees are paid by the recipient. Customs processing may extend transit times.

✏️ Order Changes & Cancellations

• Within 2 hours: email support@theimprintinator.com to request changes/cancellation before production starts.
• After production begins, changes/cancellations aren’t guaranteed.

📮 Address Issues

• Please double-check the shipping address at checkout.
• If a package returns to sender due to an invalid address, we can reship to a corrected address (additional postage may apply).
• We aren’t responsible for delays due to incorrect addresses or carrier/Customs processing.

🔁 Returns & Exchanges

• Non-custom items: returnable within 30 days of delivery, unused and in original condition/packaging.
• Custom/personalized items: final sale unless defective or misprinted.
• Exchanges: Start a return and place a new order for the desired item/size.
• Return shipping: Customer pays unless the issue is our error.

To start a return, email support@theimprintinator.com with your order # and reason. If approved, we’ll send instructions.

🛠️ Damaged, Defective, or Incorrect Items

We’ll make it right. Email us within 7 business days of delivery with your order # and a photo/video of the issue: support@theimprintinator.com.

🛰️ Lost or Delayed Shipments

• Tracking shows “delivered” but you don’t have it: wait 24 hours, check with neighbors/front desk, then email us.
• No movement on tracking: if a package hasn’t updated for 7+ business days (US), contact us for help.